Terms of Service

1. Acceptance of Terms

By accessing or using the Incorra platform (“Service”), operated by Incorra Ltd (“Incorra”, “we”, “us”, or “our”), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use the Service.

These terms apply to all users of the Service, including company directors, shareholders, accountants, and any other authorised users of your account.

2. Description of Service

Incorra is an AI-native company lifecycle operating system for UK limited companies. The Service includes company formation, compliance monitoring, financial management, tax tools, document management, banking recommendations, and the Incorra Agent (AI assistant). The Service integrates with third-party providers including Companies House, HMRC, accounting software, and payment processors.

3. Account Registration

To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use.

You must be at least 16 years old to create an account. By registering, you represent that you have the legal authority to act on behalf of the company you are managing through the Service.

4. Subscription and Billing

Access to the Service requires a paid subscription. Subscription plans and pricing are displayed on our website and may be updated from time to time with reasonable notice.

• All subscriptions have a minimum term of 3 months. Early cancellation within the minimum term does not entitle you to a refund for the remaining period.
• After the minimum term, subscriptions renew automatically on a monthly basis unless cancelled before the next billing date.
• Payments are processed securely via Stripe. You authorise us to charge your chosen payment method for recurring subscription fees.
• Company formation fees are one-off charges, separate from your subscription, and are non-refundable once a formation application has been submitted to Companies House.
• All prices are displayed in GBP and are inclusive of VAT where applicable.

5. Company Formation

Incorra acts as a Companies House authorised filing agent. When you use our formation service, we submit incorporation documents to Companies House on your behalf.

• No guarantee of approval: while we ensure your application is complete and correctly formatted, Companies House makes the final decision on whether to incorporate your company. We are not liable for rejections due to name availability, prohibited activities, or other reasons determined by Companies House.
• You are responsible for ensuring that all information provided for the formation is accurate and truthful. Providing false information to Companies House is a criminal offence.
• Formation typically takes 1-2 business days. We do not guarantee specific processing times as these are determined by Companies House.

6. Incorra Agent (AI Features)

The Incorra Agent provides AI-powered insights, recommendations, and assistance. While we strive for accuracy, AI-generated content is for informational purposes only and does not constitute legal, financial, or tax advice. You should consult qualified professionals before making significant business decisions based on AI recommendations.

7. Intellectual Property

The Service, including its design, code, features, branding, and content (excluding your data), is the intellectual property of Incorra Ltd and is protected by copyright, trademark, and other intellectual property laws.

You retain ownership of all data you upload or create through the Service. By using the Service, you grant us a limited licence to process your data solely for the purpose of providing and improving the Service.

8. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy. We reserve the right to suspend or terminate accounts that violate these terms.

9. Limitation of Liability

To the maximum extent permitted by law, Incorra shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising from your use of the Service.

Our total aggregate liability for any claims arising from or relating to these terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

Nothing in these terms excludes or limits our liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

10. Termination

You may close your account at any time through your account settings. We may suspend or terminate your access if you breach these terms, engage in prohibited activities, or fail to pay subscription fees.

Upon termination, we will provide you with a reasonable period to export your data. After this period, your data will be deleted in accordance with our Privacy Policy, subject to legal retention requirements.

11. Governing Law and Disputes

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these Terms of Service from time to time. We will notify you of material changes via email or through a notice on the platform at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the revised terms.

13. Contact

For questions about these terms, contact us at hello@incorra.com.